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The NRWA 2019 Industry Hero Award

Industry Hero Award

People in the career-services profession come from all walks of life and bring a wide variety of skills to our industry. Those of us who have been involved for a decade or two can remember how far the industry has come and the individuals who have been most influential in promoting positive change.

Tell us about your Industry Hero. Write about the reasons your nominee deserves the award and the impact s/he has had on the industry. Then email your nomination by Friday, August 16, 2019, to Past President Mary Jo King at MJ@alliancewritingservice.comThe 2019 Industry Hero Award will be presented this September at the NRWA Conference at Sea.

In 2015, the NRWA created the annual Industry Hero Award to recognize leading-edge contributors for the growth and advancement they have brought to our profession.The 2018 award was presented at conference in Seattle to one of our own, Pat Criscito. Read about Pat and other previous winners below.

Pat Criscito: Industry Hero 2018

Presented October 2018
Seattle, Washington

Familiar even to most newcomers in our industry, Pat Criscito has a long history with the NRWA especially, speaking at our first conference in Chicago 21 years ago. Her topic was Electronic Resumes, and the room was jammed with interested writers—most of whom had no idea what an electronic résumé was. According to nominating member Sally McIntosh, who was in attendance that day, “Pat also used some sort of new projector that showed her slides on a screen. Imagine that! When she was finished with the presentation, she opened it up for questions. The response to every question started with ‘It depends…’ that in itself was a lesson.”

In the time since, Pat has become the leading expert on ATS systems. She conducts regular research among software developers and HR professionals to keep resume writers abreast of trends and best practices. Now with more than 33 years of experience in the job search industry, she has written numerous books that have been distributed around the world, including Designing the Perfect Résumé: Resumes in Cyberspace; E-Resumes: A Guide to Successful Online Job Hunting; Interview Answers in a Flash; Resumes that Pop; How to Write Better Resumes and Cover Letters; and others.

Pat has spoken nationally on career and entrepreneurial subjects, making regular television, radio, bookstore, university, and speaking appearances across the USA (including Harvard, Yale, Tulane, SMU, Thunderbird, Columbia, Wharton, Colorado College, and others). She has been a contributing writer to The Wall Street Journal, The Boston Globe, and other publications. In 2009 she became the Treasurer of the NRWA, a position she still holds today. Our members and the industry as a whole have benefited from Pat’s numerous webinars, teleseminars, and conference presentations.

The body of Pat’s work has deeply impacted the resume writing industry, the way writers practice, and the way we coach our clients to achieve best results from their job search efforts. Furthermore, she readily offers advice and support to any who ask, despite being one of the busiest women we know. Thank you, Pat, for your generous and irreplaceable contributions!

Pat was nominated by Sally McIntosh, who has long-served beside her in NRWA leadership.

Norine Dagliano: Industry Hero 2017

Presented October 2017
Lombard, Illinois

The 2017 Industry Hero award winner was chosen for her tireless dedication and continuous contributions to promoting excellence and raising industry standards.

Norine Dagliano has selflessly given countless hours to the industry. With an extraordinary commitment to excellence and professionalism, Norine does a great deal of essential work behind the scenes for the NRWA. However, it was her widely recognized and generously shared industry expertise that was recalled in the nomination by Charmaine Pocek, a student in the first Writing Excellence class.

Norine is known as an incredible teacher and mentor. Her training and mentoring has had a positive impact on countless NRWA members and other resume writers. She has played a key role on the NCRW Certification Commission and in keeping the NCRW Style Guide up to date and relevant, and is also the creator and instructor of The NRWA’s top-notch writer training programs.

Charmaine Pocek nominated Norine for what she described as her priceless and confidence-building instruction and mentoring, a sentiment echoed by virtually all of her students.

Diane Hudson: Industry Hero 2016

Presented September, 2016
Annapolis, Maryland

The NRWA’s 2016 Industry Hero was selected for her contributions to the integrity of the careers industry worldwide. As nominator, Don Orlando said, “Diane Hudson showed me what being an industry hero is supposed to be. Others serve clients. Some mentor colleagues. Some improve communities. Diane inspires people across entire continents. She’s the sparkplug behind building a first-time career development industry for an entire foreign nation.”

Diane is former recruiter and employment specialist. But for many years, she’s been a career management coach and resume writer. She’s the force behind more than 100 articles and scores of workshops with Fortune 500 companies.

Internationally, she revitalized Certified Professional Career Coach program, which has since certified thousands of professionals around the globe. She also partnered Eileen Laskar to introduce career development to Kenya, rolling out a one of a kind program; planned, organized, and spoke at four, four-day conferences touched more than 2,000 women across six European areas; and much more.

Bridget Weide Brooks: Industry Hero 2015

Presented September 18, 2015

Charlotte, North Carolina

“Through her affordable yet high-value membership website,, Bridget has transformed the résumé-writing industry. Through her business model, she not only empowers and advocates for small business owners, but also exemplifies successful small-business ownership. Her savvy entrepreneurship is balanced by her huge heart, so she is able to not only grow her thriving business, but also be a true servant and steward to her members. 

Bridget helps résumé writers start, grow, and elevate their small businesses by providing quality content, information, and support that can transform a solopreneurship with limited manpower and resources. Bridget also freely shares quality information with the public through her blog. Her experience and expert knowledge of the résumé-writing industry is invaluable. She could be very successful focusing her efforts on running a résumé-writing practice, but she chooses to help others thrive in this industry. For that reason, I am proud to nominate Bridget Weide Brooks for the Inaugural Industry Hero Award.”

Endorsed by Michelle Aikman

The Origins of the Industry Hero Award 

At the suggestion of long-term NRWA leader and volunteer Donna Tucker, in 2014, the NRWA created a new award to recognize our greatest leading-edge contributors. The Industry Hero Award is awarded to someone within the career-services industry who has contributed significantly to the growth and advancement of the industry. 

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